We are 5CA. We work with well-known customers in the video games and technology industries to build great customer experiences. We provide omnichannel customer support in a wide variety of languages, always using the latest technologies and tools. We’re not your typical contact center. You won’t find any cubicles here.
In just two short years we’ve grown our Utrecht HQ office from 15 to over 100 employees. 50 employees are working in our office in Buenos Aires and a brand new 5CA office in Los Angeles has been opened recently. Furthermore, there are more than 150 people who work from home to provide our services 24/7. This is a fast-paced, dynamic workplace where every day is different, and developments take place over the course of days, not weeks.
5CA’s culture is shaped by a young and talented workforce hailing from all corners of the globe with a thirst for new and exciting technology and games as the binding factor. The 5CA workforce is a community of gamers, techies, and geeks. 5CA has a flat hierarchy and every team member is encouraged to bring out the best in themselves and act beyond the scope of their job description.
Who you are
You are a natural people-person. You get a kick out of building relationships with people from all kinds of backgrounds and you are deeply empathic. You are a great motivator. You help people understand the value of their work and can motivate them to give their best performance. That means you lead by example.
Why we want you
As a Team Lead (TL) you will look after the job satisfaction of around 20 agents. This means you will build strong relationships with everyone in your team, train and coach them. As Team Lead you make sure that your team has the tools and motivation to provide great customer support. You go the extra mile to make sure that your team is engaged, committed, and comfortable with their work.