Swedish / English Customer Support Agent - GP009D

Job description

Let’s start by saying this; forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

You will join a fresh team from the beginning, working for one of 5CA's newest clients, an online consumer products company. You will be a part of this team as it is built from the ground up, and you will have the opportunity to grow along with the team's success. In this position you will be tasked with providing support via all communications channels, including email, chat, social and phone.

Before you even start, we will make sure that you get a complete, and detailed training, to prepare you for your new position. After that, you’ll have your Project Lead to help you out on multiple aspects of your daily tasks, as well as make sure you are comfortable and happy in your job.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

Job requirements

  • You speak English and Swedish at a near-native level.
  • You are available to work in a fixed schedule.
  • You are very interested in consumer products and e-commerce.
  • You are always open to working with new technologies, systems and products.
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experienced in Customer Service, especially troubleshooting challenging issues and concerns.
  • You have a dedicated quiet work space, located within your own home.

PC requirements: 

  • An internet speed minimum of 1.0 Mb/s download and 0,5 Mb/s upload internationally.
  • A minimum of 4 GB RAM memory. 
  • Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
  • An i5 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
  • A USB headset with a microphone that features noise-cancelling technology.
  • A smartphone capable of two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer

We offer:  

  • A place in a fast-growing company with ambitious A-level clients. 
  • A casual and highly international environment where you’ll work with people from over 40 different nationalities.
  • Flexibility; working remotely means being able to work from anywhere in the world.
  • No time wasted commuting between home and work.
  • Access to top-notch tools, training, and colleagues.