Spanish / English Customer Support Agent - GP002D

Job description

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?


The client that needs you is a successful company in the field of logistics and deliveries of high-end desk chairs. In this position, your main objective is to help customers who have used our clients’ services, and who now need help with the delivery of goods that were purchased online. You do this by mostly answering emails and providing chat support.


Before you even start, we will make sure that you get a complete, and detailed training, to get you started on your way. After that, you’ll have your Project Lead to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.


Can you guess which client you’ll be supporting?


As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

Job requirements

  • You speak Spanish and English at a near-native level. 
  • You are available to work full-time and in a fixed schedule.
  • You are able to work evenings, and don't mind if (part of) your shift falls on weekends
  • Experience in a Customer Service environment or an international business setting is a plus!
  • You have excellent written communication skills and know how to make customers happy.
  • You have a dedicated quiet workspace, located within your own residence.
  • You are not currently living in the Netherlands, the United States of America, or Argentina.
  • You have a dedicated quiet workspace, located within your own residence.

 

PC requirements: 

  • An internet speed minimum of 4,0 Mb/s download and 1,5 Mb/s upload internationally. 
  • A minimum of 6 GB RAM memory, with a 64-bit windows version or MacOS. 
  • An i3 2.4Ghz processor or better/ similar, max. 3 years old.
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer
  • A USB, noise-canceling headset (a must-have for the job, but not for the application process)

 

We offer:  

  • A position at a fast-growing company with ambitious A-level clients. 
  • A casual, international environment where you’ll work with people from over 40 different nationalities. 
  • Flexibility; working remotely means being able to work from anywhere in the world. 
  • No time wasted commuting between home and work. 
  • Top-notch tools, training, and colleagues.