You understand what it takes to be a fantastic support agent and to create a truly excellent customer experience, and you know how to transfer the skills to do so to our workforce.
5CA is committed to developing its support agents so that they can continuously provide the best customer experience possible. In this position, you will develop and give training modules on effective communication and soft skills, and thus shape the development of our 500+ Support Agents and Team Leads. You know the importance of, and how to, develop interpersonal skills and how to implement them into daily life. You propagate the skills you train, and you are able to support a team of Training Leads to do the same. And, you use data and your analytical skills to prioritize, define, and create training content that has measurable objectives and results. You work from home and report into the Quality & Training Manager.
This is you...
5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate in what we do, deliver a great customer experience. And most of all we’re passionate about who we work with!