Senior Data Analyst

Job description

We are 5CA. We work with well-known customers in the video games and technology industries to build great customer experiences. We provide omnichannel customer support in a wide variety of languages, always using the latest technologies and tools. We’re not your typical contact center. You won’t find any cubicles here.

 

In just two short years we’ve grown our Utrecht HQ office from 15 to over 100 employees and a brand new 5CA office in Los Angeles has been opened recently. Furthermore, there are more than 600 people who work from home to provide our services 24/7. The 5CA workforce is a community of gamers, techies, and geeks. We enjoy a flat hierarchy, where every team member is encouraged to bring out the best in themselves and act beyond the scope of their job description.

 

Who you are

You are confident with numbers, know how to analyse complex processes, don’t give up until you completely understand a situation, you don't mind a little pressure, and you live and breathe data. Your biggest passion is creating insights from raw data to improve the business and drive innovation. On top of that, your communication skills are top notch and you are fluent in English, allowing you to operate comfortably and connect with everyone in our organisation. 

 

Responsibilities

  • Fetch and critically analyze operational and client data
  • Present findings to the organization, management, and clients
  • Develop Power BI reporting and ensure adoption thereof
  • Support the data automation process and suggest improvements to 5CA’s data information structure

Job requirements

  • 3+ years of experience in this field; you are ready to hit the ground running
  • Business acumen; understanding the company's needs, empowering and enabling with data
  • Solid presentation skills, able to liaise with 5CA’s internal and external stakeholders 
  • Ability to take a raw data set and extract valuable insights that help optimize business processes
  • Working knowledge of SQL and/or Python
  • Bachelor’s degree, preferably in the field of Economics, Business, Computer Science or similar
  • Fluency in English, both verbally and written

 

We offer

  • A salary matching market standards including secondary benefits and vacation days 
  • A fast-growing organization (double digit growth!) and an international, inclusive company culture
  • An inspiring environment with young, brilliant and creative professionals with which you will have lots of fun at the office 
  • Office in a great location in Utrecht: two minutes from the central train station 
  • Continuous learning and plenty of opportunities for growth in your specialty

 

About Us

We are 5CA. For the past 20 years, we've used our expertise to help our clients build their Customer Experience (CX) & Customer Support (CS) strategy. Primarily focused on the video games and consumer electronics, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support.  We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience. We all share a thirst for new and exciting technology and gaming as the binding factor.

  

Piqued your interest? Then hit that apply button and tell us how you will impact 5CA!

 

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