By identifying Quality challenges and bottlenecks, analyzing them and coming up with effective solutions, you safeguard 5CA's quality standards now and in the future.
Are you ready to design and execute QA strategies within a successful CX focused company? As Quality Lead it is your responsibility to safeguard quality standards within 5CA, drive performance towards our Quality & Customer Experience goals and measure and monitor the ongoing quality of service provided. To that end you define mid and long term goals for QA to contribute to 5CA's success. You will work together with a wide range of stakeholders and business partners, and especially close to the Learning & Development team.
You are responsible for reviewing and optimizing the customer service quality checks that we have in place, and you act as an innovator, making sure that we use the best methods available to further leverage QA's impact. Ultimately, you ensure that business partners are served with the right performance information, at the right time and in the right format.
We are 5CA! For the past 20 years, we've used our expertise to help our clients build their Customer Experience (CX) & Customer Support (CS) strategies. Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support. We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience. We all share a thirst for new and exciting technology and gaming as the binding factor.