By servicing 5CA employees and being the linking pin with HR/Payroll service providers, you ensure that our human capital is well cared for.
As Payroll Coordinator you are making sure that our payroll activities in Europe run smoothly and efficiently. With regards to payroll and HR, you are the point of contact for colleagues and managers. You advise and answer questions, ranging from simple complex inquiries, ensuring a positive employee experience. You are also the point of contact for external service providers, working towards efficient and effective collaboration. Process wise, you pro actively identify and eliminate bottle necks, optimizing our way of working.
You report to the Payroll Programme Manager, working with the rest of the team to enable our work force to do what they do best: delivering outstanding customer experience!
We are 5CA. For the past 20 years, we've used our expertise to help our clients build their Customer Experience (CX) & Customer Support (CS) strategy. Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support. We’re headquartered in Utrecht, the Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience. We all share a thirst for new and exciting technology and gaming as the binding factor.