For our international and multilingual contact center, 5CA is looking for Japanese Gaming Support Agents to provide support for a well-known Gaming company.
Main tasks include:
* Providing customer support (inbound only) by email, providing a satisfactory solution to the customer´s inquiries.
* Working together with Team Coaches and trainers to constantly keep knowledge up-to-date.
* Making sure that the customer is satisfied with the whole customer service experience.
* You have native Japanese language skills and you are fluent in English (speaking and writing).
* You have experience with the newest video games and consoles.
* Experience with computers and technology products.
* Experience in a Customer Service environment, Call Center or an international business setting.
* Quick learning skills and being open to working with new technologies and products.
* Flexibility, strong communication skills and being good at multitasking and problem solving.
* A dedicated, quiet work space that is located within your own residence.
* An internet speed minimum of 1 MB/0.5MB internationally to both locations,
* A minimum of 8 GB RAM memory,
* with a 64 bit windows version (windows 7 or higher) +
* An I5 processor or better/ similar, max. 3 years old.