IT Helpdesk Support in NL (SHR0251)

Job description

Impact

You enable your 5CA colleagues to do what they do best, by solving any technical difficulties they encounter. Together with our IT helpdesk teammates, you are a part of the Enablement team.

   

About the job 

To keep up with our rising demand for technical support, we call upon your helpful attitude, curiosity, and technical problem-solving skills. You are a born troubleshooter, and you love helping your colleagues in the most friendly and resourceful way. 


Responsibilities

  •  Serve as the first point of contact for IT assistance over the phone, email, and chat to ensure that all systems issues (software, hardware, and networking) are gone! 
  • Perform remote troubleshooting through systematic diagnostic techniques, asking pertinent questions, and by walking your users through the problem-solving process. 
  • Install and update desktops, laptops, peripherals, and related software.
  • Enabling our colleague end-users and making sure that they can count on reliable systems and infrastructure.    

Job requirements

  • Strong and clear communication skills;
  • Proactive and creative in finding solutions, rock-star level diagnostic and problem-solving skills;
  • Experience or affinity with admin-level support, experience on Windows 10, Windows Server 2012 or higher, and Office 365 is preferred;
  • Flexible and eager to learn;
  • Fluent in English;
  • Based in the Netherlands.


We offer

  • A salary matching market standards
  • A fast-growing organization (double-digit growth!) and international, inclusive company culture;
  • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun;
  • Continuous learning and plenty of opportunities for growth within your field of expertise.


About 5CA

We are 5CA. For the past 20 years, we've used our expertise to help our clients build their Customer Experience (CX) & Customer Support (CS) strategy. Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support.  We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience. We all share a thirst for new and exciting technology and gaming as the binding factor.