Human Resources Lead - SHR2031

Job description

Impact

As Human Resources Operations Lead, you will lead 5CA's HR team and you shape & implement major transition projects within our company.

The job

You are responsible for the day-to-day leadership of the HR team, and you continue to develop and implement new ways of working and strategies to meet our ambitions (by actively analyzing, identifying, and making recommendations).

You provide your team with clear goals, and you ensure that they have the tools and manpower they need to perform optimally. On top of that, you manage and optimize our collaboration with external parties, as a major part of our current HR Operations outsourcing project. You lead & support the HR efforts to continue the expansion and reshaping of our global HR, balancing scalability, flexibility, and efficiency. As the end-responsible subject matter expert, you work closely with management to deploy the best solution for each country. Furthermore, you work closely with stakeholders in various departments, ensuring smooth collaboration and decision-making while taking the various departments' perspectives into consideration.


Responsibilities

  • Design, implement and optimize an efficient, global HR function
  • Leads our global HR team, overseeing the outsourced as well as owned HR responsibilities
  • Own HR, you are the subject matter expert and point of contact for escalations
  • Manage and optimize relationships with both local and global third parties
  • Act as the primary point of contact for internal and external audits.

Job requirements

  • Minimum of 10 years of international HR experience, of which at least 5 years in a managing role
  • Affinity with relevant technology; ability to translate business requirements into functional solutions with IT/Data departments
  • Great affinity with HR technology and solutions, including system integrations
  • Extensive experience with end-to-end HR process design, execution, and optimization
  • Strong analytical and problem-solving skills, top-notch leadership and project management skills
  • Excellent communicator, fluent in English.


We offer

  • A fast-growing organization (double-digit growth!) and an international, inclusive company culture
  • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun
  • Continuous learning and plenty of opportunities for growth within your field of expertise.


About Us

5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate about what we do, deliver an exceptional customer experience. And most of all we’re passionate about who we work with!