Gaming Tech Support - German Relocate

Job description

W A S D are more than just letters in the alphabet for you, 59 FPS is a situation you don’t want to come across, you know what the abbreviations MMORPG and DLC stand for, and you prefer to use the word LAG as little as possible. Oh, and you’re the first person your parents call when their computer breaks down again and you actually like helping people with these kind of problems.

 

Did you read this with a smile on your face and thought “This is me”? Then working at 5CA is something you should consider!

Simply put, 5CA offers Customer Support in the Tech and Gaming market. We provide international support for several key players in the market, who outsource (part of) their business to us. We have offices in Buenos Aires (ARG) and Utrecht (NL) as well as colleagues working from home all over the globe.

 

For one of our biggest clients in the gaming industry we are looking for a Customer Service representative who is fluent in both English and German that will bring his or her technical knowledge and skills to the test for one of our projects that is specialized in hardware for the gaming market.


Still interested? Well.. you’re not there yet!

Your daily tasks consist primarily of sending out e-mails that solve the technical issues customers might have with their products. Depending on the language you speak you will also be required to deal with incoming phone calls. You also help them out with their online orders and detect general problems in e-commerce and with the products. You’re a great communicator and jump into action when you are called upon. You don’t mind working on a fixed schedule and are flexible when it comes to working on weekends.

Requirements

Requirements


  • You’re a native German speaker 
  • You have a C1 proficiency in English, both oral and written
  • You are willing to relocate to The Netherlands
  • You know your computer games and are up to speed with the latest tech developments
  • You like to learn, please people and look for the best results at all times
  • A limit is just a word, not something that really exists
  • You are available to work in the weekend. This is a hard requirement.


What do you get for doing all this?

  • Money in the bank (or just to spend on new computer stuff)
  • Great like-minded colleagues
  • A young and growing company with opportunities to develop yourself regardless of where you are located


When you start this position, you will be required to be available full-time for a training in the first week (Monday to Friday, 9:00-18:00).

 

Are you in the “Get this vacancy offline, that job is mine!”-mode. Then this is what you should do:

Apply for the job with your CV and we will contact you about the process. 


  1. In the first stage, we will ask you some questions per e-mail, including information about your computer and your internet connection. 
  2. If they are approved, you will be invited to perform a virtual assessment with an estimated length of three hours.
  3. The next level is a Skype meeting to get to know you a bit better and provide further information about the position and 5CA. 
  4. If we feel that there is a mutual match, we will invite you to take our talent assessment where we test both your language and customer service skills.
  5. A more specialized connection test will be performed by our IT department in order to ensure that your Internet connection speed is reliable and stable.
  6. As a final stage you will be invited to an interview with the people in charge of the project, who will be making the final decision. This is the final boss, so make sure you're well equipped and ready to give it your best!