5CA works with global partners to optimize their Customer Experience (CX), utilizing highly skilled agents who work from home across the globe. We work with some the world’s most renowned brands, who want to excel in CX. You play an instrumental part in growing 5CA’s position as a thought leader in the CX field. Together with our global sales & account management team, you tackle CX-related requests, and build and expand our CX consultancy offering.
5CA has always been on the forefront of innovations and takes pride in helping our clients deliver great CX. We are a trusted advisor, and we do more than just filling seats.
As a CX Solutions Manager, you help our clients tackle bottlenecks and transform their customer experience. You look at the entire customer journey, identify bottlenecks, and provide hands-on advice to improve CX. You will manage a variety of projects, from helping existing clients with digital transformation projects, to implementing & onboarding new clients.
You work closely with our sales & account management team to build trust and help position new projects. You manage projects for existing clients, and you help them implement new services and/or tech solutions. Internal projects, related to improving our own CX, are also part of your scope. You manage our CX Tech Consultant, who works with our clients to optimize the use of their CRM platform and related tools. By combining the right tools with the right processes, you have the ability to drastically change our clients’ CX.
You report into our Director Sales Strategy. Close cooperation with our Sales, Operations and Enablement teams is essential to ensure your success.
This is you
5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate in what we do, deliver a great customer experience. And most of all we’re passionate about who we work with!