You nurture meaningful relationships with your clients, improving their customer interactions now and in the future. You continuously connect your clients' challenges with 5CA's solutions, expanding the collaboration, and driving revenue.
We take care of our clients' customer interactions, leveraging human capital, and the latest technological advancements to ensure an outstanding brand experience. We provide support in over 20 languages across the gaming, consumer electronics, and other digital industries. Because of our use of innovative technologies and the fact that we've had a Work From Home model in place for over a decade, we continue to grow: you play a key role in our further expansion.
Your primary objective is expanding our business by strengthening partnerships with existing clients. You closely align with our Operations team to make that you are up to date on important developments and jointly work on optimizing client satisfaction, with the ultimate goal to expand the scope of our services. Building and maintaining trust is crucial, not just when times are easy, but even more so when times are challenging. You regularly visit clients to review our partnership and brainstorm about their challenges. By exploring new technological avenues within the CX space, you make sure that our service offering is in line with market demand, solving clients' challenges better than anyone.
We are 5CA! For the past 20 years, we've used our expertise to help our clients build their Customer Experience (CX) & Customer Support (CS) strategies. Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support. We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience. We all share a thirst for new and exciting technology and gaming as the binding factor.