Customer Support Agent DE/EN - GP003H

Job description

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?


You will join a fresh team from the beginning, working for one of 5CA's newest clients. You will be a part of this team as it is built from the ground up, and you will have the opportunity to grow along with the team's success. In this position you will be tasked with providing support via various channels, which can include e-mail, live chat, phone, and social media support. 


Before you even start, we will make sure that you get a complete, and detailed training, to prepare you for your new position. After that, you’ll have your Project Lead to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.


Can you guess which client you’ll be supporting?

Job requirements

  • You speak excellent English, and German at a near-native level.
  • You are available to work in a fixed schedule.
  • You are available to work with a freelance contract, administered via the platform goLance.
  • Experience in a Customer Service environment or an international business setting is a plus! 
  • You have excellent written communication skills and know how to make customers happy.
  • You are a fast learner who likes to take initiative.
  • You have a dedicated quiet workspace, located within your own residence.

PC requirements: 

 

  • An internet speed minimum of 1 Mb/s download and 0.5 Mb/s upload internationally.
  • A minimum of 4 GB RAM memory, with a 64-bit windows version or MacOS.
  • An i3 (2.4 Ghz or faster) dual-core processor or better/ similar, max. 3 years old.
  • A USB, noise-canceling headset (a must-have for the job, but not for the application process).
  • A (smart)phone usable for two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer

We offer:

 

  • A position in a fast-growing company with ambitious A-level clients.
  • Flexibility; working remotely means being able to work from anywhere in the world.  No time wasted commuting between home and work.
  • Access to top-notch tools, training, and colleagues.
  • A casual, international environment where you’ll work with people from over 40 different nationalities.
  • A perfect work-life balance by combining our shorter than average shifts with working comfortably from your own home.