Attention: We would love to hear from you if you’re interested. Please note, however, that for this specific position, the actual number of jobs that we have available can vary. If you apply and pass the first stages of the application process, you may be placed into a Talent Pool initially, until we can reach out to you about an available job.
Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?
The client that needs you is a multinational company with high-tech consumer electronics products on offer. You will be given the chance to get a look behind the curtain and learn just what it is like to work with such an exciting client.
What’s more, you will be working with a team made up entirely of technology and audio enthusiasts, from your Trainer to your Project Manager.
Of course you will get a kick-ass training before you even start working. Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.
The main objective in this position is to help customers troubleshoot technical issues with their devices, for a wide range of audio products. You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!