Customer Support Agent DE/EN - GP003D

Job description

Attention: We would love to hear from you if you’re interested. Please note, however, that for this specific position, the actual number of jobs that we have available can vary. If you apply and pass the first stages of the application process, you may be placed into a Talent Pool initially, until we can reach out to you about an available job.

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

The client that needs you is a multinational company with high-tech consumer electronics products on offer. You will be given the chance to get a look behind the curtain and learn just what it is like to work with such an exciting client.

What’s more, you will be working with a team made up entirely of technology and audio enthusiasts, from your Trainer to your Project Manager.

Of course you will get a kick-ass training before you even start working. Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.

The main objective in this position is to help customers troubleshoot technical issues with their devices, for a wide range of audio products. You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!

Can you guess which client you’ll be supporting?

Job requirements

  • You speak German and English both at a C1 level.
  • You are available to work full-time and in a fixed schedule. 
  • You are deeply interested in technology and consumer electronics.
  • You are always open to working with new technologies and products.
  • You are a fast learner, you take initiative and are awesome at troubleshooting. 
  • Experience in a Customer Service environment or an international business setting is a plus! 
  • You have a dedicated quiet work space, located within your own residence.
  • You are not currently living in the Netherlands.


PC requirements: 

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally. 
  • A minimum of 6 GB RAM memory
  • Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
  • An i5 2.8 ghz Dual-Core processor or better/ similar, max. 3 years old.
  • A (smart)phone suitable for two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer


We offer:  

  • A position at a fast-growing company with ambitious A-level clients. 
  • A casual, international environment where you’ll work with people from over 40 different nationalities. 
  • Flexibility; working remotely means being able to work from anywhere in the world. 
  • No time wasted commuting between home and work. 
  • Top-notch tools, training, and colleagues.