Customer Support Agent DE/EN - GP003C

Job description

 Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

What makes this job different?

The client that needs you is a multinational company with high tech and consumer electronics products on offer. You will be given the chance to get a look behind the curtain and learn just what it is like to work with such an exciting client.

What’s more, you will be working with a team made up entirely of top-notch techies, from your Trainer to your Project Manager.

Of course you will get a kick-ass training before you even start working. Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.

The main objective in this position is to help customers troubleshoot technical issues in different areas, and for different products. You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!

Can you guess which client you’ll be supporting? 

Job requirements

  • You speak excellent German and English 
  • You are available to work in a fixed schedule
  • You are very interested in technology and consumer electronics
  • You are always open to working with new technologies and products
  • You are a fast learner, you take initiative, and you are awesome at troubleshooting
  • You live in or are willing to relocate to the Netherlands
  • Experience in Customer Service or in an international business setting is a plus

What can we offer you?

  • A relocation package for moving to the Netherlands
  • A place in a fast-growing company with ambitious A-level clients
  • A casual and highly international environment where you will work with people from over 40 different nationalities
  • The chance to enjoy Utrecht, with connections to cities like Amsterdam, and an incredibly dynamic city on its own
  • A great office location: only a two-minute walk from Utrecht’s central station
  • Top-notch tools, training, and co-workers