As leader of the Community Experience, your job is to unite our community by delivering a uniquely 5CA values-driven experience that connects our people and their passions, from all across the world.
With your team of creative Engagement Specialists, you will be responsible for creating an annual calendar of experiences that taps into the unique needs and motivations of our community. This will involve designing and optimizing a wide array of virtual initiatives to build on our diverse community of customer experience agents and staff, creating a positive impact and reinforcing 5CA's values. You will also identify ways to support our People Managers so that they continue to build a strong and positive environment for their people, and celebrate and foster the passion our fans have for the customer brands they support.
Besides creating a vision and strategy, you will also need to get your ‘hands dirty’. On a practical level, you will create a platform where our 5CA community can participate in social groups, online gaming tournaments, hobbying communities, and webinars. You will be in touch with global events and relevant community and global topics and will invite community members to the online stage to share their stories, their challenges, and to voice their opinions. You will lead the planning and organization of online events, define the digital content roadmap, and design enticing engagement programs to enable people to share and interact with one another. You will be capable of communicating and influencing effectively to our people who are closest to our customers and to the people that lead them. On a functional level, you will be able to combine the best practices from the fields of Marketing, Media, and Human Resources and be capable of designing high-impact engagement initiatives by tapping into the unique motivations and uniting factors that bring people our 5CA community together. As part of our People functions, you will report in to our SVP of HR & Communications.