Community & Engagement Manager in EMEA - SHR0143

Job description

Impact
As leader of the Community Experience, your job is to unite our community by delivering a uniquely 5CA values-driven experience that connects our people and their passions, from all across the world.


The job

With your team of creative Engagement Specialists, you will be responsible for creating an annual calendar of experiences that taps into the unique needs and motivations of our community. This will involve designing and optimizing a wide array of virtual initiatives to build on our diverse community of customer experience agents and staff, creating a positive impact and reinforcing 5CA's values. You will also identify ways to support our People Managers so that they continue to build a strong and positive environment for their people, and celebrate and foster the passion our fans have for the customer brands they support.

Besides creating a vision and strategy, you will also need to get your ‘hands dirty’. On a practical level, you will create a platform where our 5CA community can participate in social groups, online gaming tournaments, hobbying communities, and webinars. You will be in touch with global events and relevant community and global topics and will invite community members to the online stage to share their stories, their challenges, and to voice their opinions. You will lead the planning and organization of online events, define the digital content roadmap, and design enticing engagement programs to enable people to share and interact with one another. You will be capable of communicating and influencing effectively to our people who are closest to our customers and to the people that lead them. On a functional level, you will be able to combine the best practices from the fields of Marketing, Media, and Human Resources and be capable of designing high-impact engagement initiatives by tapping into the unique motivations and uniting factors that bring people our 5CA community together. As part of our People functions, you will report in to our SVP of HR & Communications.

Responsibilities

  • Design and launch new engagement strategies, enabling people to bond and connect
  • Optimize existing initiatives, ensuring that all engagement initiatives are as effective as possible
  • Research and improve employee engagement and experience across the company
  • Lead and enable a team of excited community champions
  • ...making sure that the workplace of the future is amazing to be a part of!

Job requirements

  • You have at least 5+ years of experience in a relevant Marketing or HR role, in an international environment
  • You have at least 2+ years of experience in a leadership role
  • You have a strong affinity with digital engagement and social platforms 
  • You are down to earth and open-minded
  • You are result-driven and adaptable
  • You are an excellent communicator, and you speak fluent English


    We offer

    • A fast-growing organization (double-digit growth!) and an international, inclusive company culture
    • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun 
    • Continuous learning and plenty of opportunities for growth within your field of expertise


    About Us

    5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate about what we do, deliver an exceptional customer experience. And most of all we’re passionate about who we work with!